Managing Digital Transformation
Imperium’s Argos platform provides a comprehensive suite of managed services that improves agility, reduces cost, and unburdens customers from infrastructure operations so customers can direct resources toward differentiating their business.
Imperium’s technical evangelist’s deliver the overall service experience, focussing on the Customer relationship, utilising Value Based Delivery (VBD) methodology in delivering contractual obligations and communicating service value.
Managing Digital Transformation
Imperium’s Argos platform provides a comprehensive suite of managed services that improves agility, reduces cost, and unburdens customers from infrastructure operations so customers can direct resources toward differentiating their business.
Imperium’s technical evangelist’s deliver the overall service experience, focussing on the Customer relationship, utilising Value Based Delivery (VBD) methodology in delivering contractual obligations and communicating service value.
Anyone with remote access to systems and privileged credentials are a prime target for cyber attacks.
Bomgar allows employees and vendors to access systems and support people easily, while protecting credentials and endpoints from threats
Digital transformation is about outcomes…for your customers, your employees, your business. Specifically, it’s about improving your customer experience and securing all the systems and processes that help you acquire and serve them. It’s about knocking down the obstacles that get in the way. Removing friction. That means automating, streamlining, and rethinking the way work gets done. Imperium with our technological partners from Security, IT operations and IOT fields helps you do just that!
With Imperium, enabling the future of work means humans and technology working together. At new levels of efficiency. Delivering and securing outcomes that matter for businesses – and their customers.
Why are Enterprises Engaging Imperium and Symantec as a Managed Security Services Provider:
As Threats are growing more hostile. Budgets are tight. Skills are at a premium. And business imperatives like mobility, social media, web applications and big data can pose risks as well as inefficiencies if they’re not properly managed. Imperium with Symantec can help you solve these challenges and close that gap – through integrated technologies, unparalleled threat intelligence, and highly flexible managed services designed to meet the unique demands of your business.
Managed Security Services
Threat Management
Fight cybercrime with our threat intelligence, detection, protection and remediation services
Vulnerability Management
Proactively scan, test and remediate application, database and network vulnerabilities to protect your data
Compliance Management
Identify and deploy security best practices and reduce risk with our multi-compliance framework
Ransomware has become such a major threat due to its many variations and its drastic impact in restricting access to systems and data, therefore making day to day business unavailable and shutting down access to critical systems.
Big data is changing the way people within organizations work together. It is creating a culture in which business and IT leaders must join forces to realize value from all data. Insights from big data can enable all employees to make better decisions-deepening customer engagement, optimizing operations, preventing threats and fraud, and capitalizing on new sources of revenue. But escalating demand for insights requires a fundamentally new approach to architecture, tools and practices.
If you are looking for a way to receive immediate and actionable insights from your data, Imperium’s certified consultants are ones that will help you reach your goals.
Often times, it’s not that an organization doesn’t want to make the journey to transformation and digitization, it’s the ‘how am I going to get there’ that’s the roadblock. That’s where our Imperium can help. Imperium gives you the full understanding of what is possible from a people, process, and platform perspective to pave the road for modernization and get the most out of your investment. We work hand-in-hand with you to develop a roadmap that you can execute in manageable portions that drive rapid high value and change the way people work. After all, we at Imperium understand big journeys often begin with small steps.
With Imperium’s dedicated team of ServiceNow certified consultants, we offer the full journey of discovery, design, implementation, and enhancement. Imperium have extensive experience in spearheading various initiatives, including but not limited to, IT Service Management, IT Operations Management, Security Operations, Human Resources Case Management and Business Applications.
By leveraging industry best practices and integrating innovative technologies, Imperium as a leading provider of ServiceNow solutions is aligned to the success of your transformation initiatives.
OUR SERVICES
INCIDENT MANAGEMENT | PROBLEM MANAGEMENT| CHANGE AND RELEASE MANAGEMENT | ASSET MANAGEMENT | SERVICE CATALOG | KNOWLEDGE MANAGEMENT
Strong and professional governance of projects are key values that Imperium PMO offers to enterprises in order to drive successful project and deliver business value. Tailored from PRINCE2 and PMP best practices, Imperium’s project team is applying different project management methodologies of Waterfall, Agile and hybrid mixes to manage different projects based on product and project peculiarity.
With a proven track record, rich experiences in handling projects and in-depth understanding of solutions proposed, Imperium’s project managers provide end-to-end project management of risk, problem, schedule, resource management and sometimes budget management to achieve project objective with key stakeholders’ buy-in.
At the end of the day, Imperium PMO value adds by enabling customers in creating value to their stakeholders on projects and programs
Delivering a quality solution and fulfilling customer business needs and expectations are the reasons for our existence.
Embrace the Digitalization, Disruption and Future of Work
Digital transformation is about outcomes…for your customers, your employees, your business. Specifically, it’s about improving your customer experience and securing all the systems and processes that help you acquire and serve them. It’s about knocking down the obstacles that get in the way. Removing friction. That means automating, streamlining, and rethinking the way work gets done. Imperium with our technological partners from Security, IT operations and IOT fields helps you do just that!
With Imperium, enabling the future of work means humans and technology working together. At new levels of efficiency. Delivering and securing outcomes that matter for businesses – and their customers.
Imperium was awarded the Simplivity Partner Of The Year 2016, the award was given out personally by the CEO of Simplivity Doron Kempel.
Imperium was recognised as a pioneer in the Simplivity world, the dedication of the engineers, the investment in the POC systems, the customer wins and references for SASA, Ethoz and Bunge all played a part. This award is important as it position Imperium not only as a leader in Disruptive technologies but more importantly increase our branding to expand in the infrastructure replacement and consolidation space.
Imperium Solution’s latest achievements in the increasing competitive and often brutal IT landscape. In a Symantec-hosted ceremony held on the evening of Tuesday, 25th November, Imperium Solutions won the strategically important Top Information Security Partner 2014 Award as well as the highly-coveted Outstanding Enterprise Partner 2014 Award.
These prestigious accolades reflect not only the market position we are occupying in the industry today, they are also strong statements of intent to competitors and customers alike. The Top Information Security Partner Award bears testament to our arrival in the important security space and the Outstanding Enterprise Partner Award underscores once again our strategic business direction. Key customers that contributed significantly to our fast growing security business.
Imperium has been awarded Splunk Partner Of The Year 2015 in the global Sales Kick Off held in Las Vegas. Imperium was awarded this prestigious award after an internal Splunk selection process that overs over 50 partners in South Asia. Both Splunk sales and engineering teams are involved in the selection based on revenue growth, Pre Sales competency and Professional capabilities together with customer references.
Imperium have been awarded the Spunk Partner of the Year for Singapore 3 years back when we just on boarded Splunk as a partner with only 3 head counts on Splunk but to be awarded as Asia South Partner of the Year is another big leap forward for imperium.
The Enterprise 50 (E50) Awards, first established in 1995 is one of the most established business awards, it recognise the fifty most enterprising privately-owned local companies in Singapore. Co-organized by KPMG and The Business Times and supported by government agencies including International Enterprise (IE) Singapore, Spring Singapore and the Singapore Business Federation. Recognition criteria include business profitability and productivity, innovation and growth, management ideals and corporate governance, etc. We are happy to add that from a shortlist of over 300 local companies, Imperium Solutions have been selected to the top 50.
Imperium have won numerous awards over the last 12 years from both vendors and customers establishing our company as a major and respected IT vendor in Singapore. The reason why Imperium entered ourselves into this award is to benchmarked our company’s business performance and vision against some of the most established and well known Singapore based companies from a diverse background from the likes of Jumbo Seafood to Tong Gardens.
It is a well known fact that the selection criteria for Enterprise 50 is one of the toughest in the market
The ranking of the top fifty companies will be primarily on a weighted-average computation of a set of performance indicators over a three-year period, including:
In addition, qualitative factors such as business model, productivity and innovations, management ideals and governance, knowledge initiatives, market branding and presence, and liquidity and risk management will be taken into consideration in ranking the companies. These qualitative factors will not influence the rankings by more than 45%.
The Enterprise 50 selection panel which includes representation from KPMG, International Enterprise (IE) Singapore, Spring Singapore and the Singapore Business Federation together with Business Times have went through our business proposals and presentations before making the decision to include Imperium in the E 50 Awards.
With the E 50 award, Imperium has reached another major milestone in our journey to greatness. This gives us great confidence that we are on the right track and will project a greater confidence from both customers and partners on the capabilities of our organization. This award will also give Imperium greater visibility in the Singapore business community in general with a deeper relevance within IT.
In any business organization, maintaining heterogeneous and complex computing environments silently contributes a vast portion of the total cost of ownership of I.T. assets. The effects of slow service delivery in today’s traditional desktop support often extend beyond I.T. to impact the entire business.
Track, measure and analyst IT service assets to ensure compliance and control.
Imperium together with Symantec Altiris Solutions manages the entire lifecycle of an IT asset and provides information about what assets you have, where they are, who is using them, and how they are being utilized. You can measure vendor performance, optimize supplier portfolio, optimize software licensing costs and streamline IT procurement process. This solution also supports vendor audit and internal policy compliance for hardware and software. Our solution calculates the total cost of ownership (TCO) and return on investment (ROI) for IT assets and provides chargeback capabilities.
Key Benefits:
Maximize the value and utilization of IT assets
Proactive software license compliance
Better decisions through IT service cost transparency
Optimized allocation of IT assets for the greatest return on IT investments
Modern data centers with a large number of physical and virtual servers are complex, and computers are fast, processing hundreds of millions of instructions per second. There are millions of data center metrics per second, too. Making use of all that data is difficult, but big data analytics is now helping. Gartner estimates that IT Operations Analytics (ITOA) will be used by 15 percent of companies in 2017. Vendors that help their customers understand the value of ITOA will find additional opportunities to sell to them.
Companies have been trying to understand what’s going on in their data centers for a while. ITOA is a kind of IT Operations Management software, which was a $21 billion market in 2014. Gartner expects ITOA applications will be 20% of that market in 2018.
Understanding and managing data center operations previously relied on tools like Data Center Infrastructure Management software and other stand-alone tools that presented information in dashboards but couldn’t bring together information from different sources and didn’t provide complete information. The configuration databases they relied on were frequently outdated. The data presented could only show operations staff what had happened, leaving them in a reactive mode. In an effort to keep staff aware of events, alerts are triggered frequently—often too frequently, meaning no one pays any attention to them.
ITOA changes the way that operations staff views the data center by monitoring high volumes of data in real time. Input from multiple sources can be correlated along with historical data. This means the analytic processes can identify problems that are developing, before they’ve occurred. The information also helps speed responses to incidents that do happen.
Companies look for a competitive advantage through analytics, largely through its predictive capabilities. ITOA analytics helps companies achieve an advantage through its ability to predict both demands on IT and the service levels that IT can achieve. Companies can make use of ITOA and understand the data center’s ability to meet end-user needs through analysis that can answer questions such as “How will the data center handle a high-load day like Black Friday?” By using predictive analytics this way, data center operations can be managed around genuine business needs.
Predictive analytics that identify the future trend of system behavior provide value for capacity planning. Combining predictive analytics with analysis of different scenarios lets operations managers ensure there’s adequate capacity. This modeling and analysis can address changes such as virtualization and consolidation. The analytics can also help with understanding the impact of technical changes, such as the impact of a new virtual machine or physical hardware added into the data center. And they can help assess impacts on security, performance and other areas of concern.
Whatever capacity is installed and brought online, data center operations staff needs to monitor it and make sure it is operating normally. Traditional monitoring applications detect and report events that have occurred. With new analytics methods, deviations from normal behavior can be detected and reported before they impact performance. The “normal behavior” and “deviation” aren’t defined through thresholds, but through analytic methods that identify the baseline and project when acceptable levels will not be met. This early warning allows operations staff to respond to issues before end users experience any degradation of service. Warnings can be correlated to specific components, applications or processes, allowing issues to be prioritized and responded to based on business criticality.
Because ITOA pulls together data from numerous sources, analytics can correlate that input with an operations issue. By knowing which components—database, server, or network—are associated with a service, the analytics can help staff identify and respond to the cause of any system alert.
Managing a modern data center means managing a combination of physical and virtual appliances, including non-local devices in the cloud. The challenge is made harder because modern application development favors agile, DevOps methods that implement changes frequently; continuous deployment can mean changes are implemented multiple times per day. ITOA helps operations staff monitor the changes and assess their impact.
The ultimate benefit of analytics in the data center isn’t improving data center operations; rather, it’s aligning data center operations with business needs. Keep that in mind when talking about data center analytics with business customers so you can help them understand the value to the business.
Guroo is an Intelligent Assistant providing your team and customers with immediate access to the collective wisdom and experience of your organization.
Guroo engages your customers through an omni-channel, conversational dialog to deliver unsurpassed levels of service.
Guroo collaborates with your team by providing relevant timely access to knowledge and providing predictive recommendations and actions to reduce the mean time to resolution for issues.
Guroo redefines End User Experience within the Corporate world
Empower your Service Teams with AI powered Intelligent Assistance
Bespoke and Personalized Intelligent Assistant
Guroo, the first of its kind of new generation bespoke intelligent assistant incorporating mutli channel interaction including chat, messaging and voice. Guroo interacts with customers and service agents to help them resolve queries. If a solution can’t be found, Guroo will automatically log a call with the appropriate team and includes all the relevant information from the interaction.
Intelligent Response, Classification and Routing
Accelerates call logging and resolution by providing contextual suggestions and automated actions based on analysis of historical interactions achieved through seamless integration with your customer support platforms.
Intelligent Search
Guroo consumes content from across the enterprise and the internet to provide powerful searching of that data to understand the meaning of queries, providing contextually relevant information when and where it’s needed.
Intelligent Support Resolution Capabilities
Guroo with its AI and Machine learning powered wizards, allows end users to optimize their self-help potential within the enterprise. Guroo will automatically suggest the best resolutions to issues raised by end users
With the prevalence of digital transformation and adoption of disruptive technologies, enterprises are becoming more agile at the expense of the IT complexity. With cloud and virtualization, many interconnected technologies now run across private data centers and public clouds. Each technology creates a new operational silo, resulting in a fragmented view of services and infrastructure to IT operational and security teams. Paralyzed by a multitude of disconnected information and lacking critical data needed for root cause analysis, troubleshooting and incident resolution times are prolonged. This is further complicated by outdated processes, poorly integrated solutions and lack of automation.
Splunk and ServiceNow together with Imperium, understand the need to simplify IT operations by providing access to meaningful, actionable information at the right time and with the right context assisted by powerful machine learning capabilities. The IMPACT App for ServiceNow and Splunk simplifies incident resolution by breaking down silos, eliminating information gaps and automating IT processes.
Combining the ServiceNow’s philosophy of everything-as-a-service and Splunk’s expertise in big data analytics, IMPACT seamlessly integrates advanced security and operations intelligence capabilities between the two platforms. CIs in your environment are monitored in near real-time via Splunk, and relevant events are sent to ServiceNow to be processed as alerts and security incidents. This integration maximizes efficiency by providing easy access to and from each platform, as well as various features to quickly and accurately transfer information between the two.
IMPACT opens channels of communication between Splunk and ServiceNow, providing easy navigation between each platform’s representation of the event; for example, transitioning from ServiceNow security incidents to the relevant event dashboard in Splunk with a single click of a button. The app also provides additional functionalities from within ServiceNow that allows users to run Splunk-related functions, from simple guided functions such as searching for related Splunk events to more advanced functions such as running any search query in Splunk. Designed with usability and collaboration in mind, the output from these functions are represented in an user-friendly and intuitive manner.
In addition, IMPACT also includes Splunk features to provide enhanced communication with ServiceNow. Notable events from the Splunk Enterprise Security app are tied to security incidents in ServiceNow, and information is synchronized between the two platforms to ensure data consistency and accuracy. Charts and reports from Splunk events can be easily exported to ServiceNow as attachments and tied to the corresponding record. Most importantly, various types of event information can passed to ServiceNow records in the form of work notes, allowing for strong data correlation and efficient data transfer between the two platforms.
There will be 3 offerings from IMPACT. All three offerings integrate and fuse ServiceNow and Splunk platforms into a seamless framework to enable rapid turn around from problem identification, ITSM workflow routing to investigation.
Servicenow SecOps module with Splunk Enterprise Security
ServiceNow Service Management Suite with Splunk Enterprise
Dependent on use cases as it spans across all modules of ServiceNow.
Finally, IMPACT brings in machine learning capabilities into the integration. Primarily, this allows the user not to select a ‘Category’ when logging an incident. With reference to the past records,
IMPACT is able to predict, and/or assign on behalf of the user, the Category for the incident whenever it is logged. This removes the hassle of user selecting the best fitting Category and reduces the possibility of user’s error in doing so.
About Imperium. Imperium is a market leader in providing integration services for both Servicenow and Splunk platforms. Imperium has been the partner of choice for both Splunk and ServiceNow to many of the Fortune 1000 and local MNCs who want to gain valuable insights from their machine data and adopt enterprise service management. As a leading cyber security solution provider, Imperium has been successful in providing consulting services on Servicenow security incident response capabilities and on the Splunk Enterprise Security platform. \
Office: +65 6738 2922 | Website: www.imperium.com.sg
In any business organization, maintaining heterogeneous and complex computing environments silently contributes a vast portion of the total cost of ownership of I.T. assets. The effects of slow service delivery in today’s traditional desktop support often extend beyond I.T. to impact the entire business.
Imperium together with Symantec Altiris Solutions manages the entire lifecycle of an IT asset and provides information about what assets you have, where they are, who is using them, and how they are being utilized. You can measure vendor performance, optimize supplier portfolio, optimize software licensing costs and streamline IT procurement process. This solution also supports vendor audit and internal policy compliance for hardware and software. Our solution calculates the total cost of ownership (TCO) and return on investment (ROI) for IT assets and provides chargeback capabilities.
Key Benefits:
Maximize the value and utilization of IT assets
Proactive software license compliance
Better decisions through IT service cost transparency
Optimized allocation of IT assets for the greatest return on IT investments
provides the platform for machine data™. Splunk® software collects, indexes and harnesses machine-generated big data from websites, applications, servers, networks, sensors and mobile devices that power business. Splunk software enables organizations to act on real-time and historical machine data. More than 6,000 enterprises, universities, government agencies and service providers in over 90 countries use Splunk Enterprise to gain Operational Intelligence that deepens business and customer understanding, improves service and uptime, reduces cost and mitigates cybersecurity risk. Splunk Storm®, a cloud-based subscription service, is used by organizations developing and running applications in the cloud.
Additional information can be found at the Splunk Website.
IT systems and technology infrastructure generate data every second. This machine data contains a categorical record of all user behaviours, service levels, cybersecurity risks, fraudulent activities and more. As one of the fastest growing and most complex segments of Big Data, machine data is also one of the most valuable.
As far back as 2001, industry analyst Doug Laney (currently with Gartner) articulated the now mainstream definition of big data as the three Vs: Volume, Velocity, and Variety.
Volume: Many factors contribute to the increase in data volume and even with the decreasing costs of storage, the issue of determining relevance of these large data volumes and how analytics can be used to create value from the relevant data still remains.
Velocity: Data is streaming in at an unprecedented speed from sources such as RFID tags, sensors and smart metering. Dealing with this data in near-real time proves to be a challenge for most organizations.
Variety: Data today comes in all types of formats, from stuctured and numeric data to information created from line-of-business applications. Managing, merging and governing the different varieties of data is something many organizations still grapple with.
Operations Intelligence: A common operational intelligence problem is when vast quantities of machine data that are not correlated in a way to instrument, tune and trend machines and applications so that they are easier to support, measure and scale. Imperium with Splunk will help customers find that needle in the hay stack.
Business Intelligence: Business intelligence (BI) crafts machine data into actionable knowledge for marketing, sales and business executives. Business intelligence takes the information from key customer applications and websites and presents that to a marketing team in a way that it can use.
Splunk: Splunk is one of Imperium’s most commonly deployed tools for OI and BI. Imperium have extensive experience with Splunk’s security application and Splunk as a SIEM. Imperium deploys a solutions architect who is responsible for all technical deliverables to the client. That SA has reachback into the same pool of database, development, network, systems andministration and security professionals that we use for our professional services engagements.
IMPEROS can provide both term-based part time and full time IT resources depending on the unique organizational and operational requirements. IMPEROS outsourcing program enable customers to grow and scale their IT operations to meet changing needs – while maximizing the value of their existing IT resources.
Our Outsourcing program covers identifying, recruiting and placing suitable candidates to be sited at customer’s premises over an extended period of time based on contractual term. Besides substantial cost-savings on attaining, re-training and retaining expensive resources full-time, this mode of outsourcing gives organizations a significant degree of tactical flexibility in determining and reducing fixed long-term operating costs.
We specialize in placing IT professionals in the following roles:
Product Management
Project/Program Management
Data Center Operations
Systems Analysis, Engineering and Integration
Systems Architect/ Information Architect
Helpdesk
Business Systems Analysis
Data Architecture/Modeling
Database Design and Admin
Desktop Support
Hardware Design
Network Admin, Analysis, Design, Management, Support
Is the dwindling IT labor pool adversely impacting your direct hiring needs? Are you getting the quality talent you need, when you need it? We recognize that hiring FTE employees can be time consuming and present you with greater risk.
IMPEROS (Imperium Outsource Services Business Unit) is set up to address a growing need within the business community to outsource, fully or partially, their IT operations. This trend is fast gaining acceptance and popularity as an integral and important part of a company’s business strategy.
Underlying the viability of the outsourcing option is the realization that it is often a more cost-effective and efficient way to perform certain IT functions ranging from project design and implementation to helpdesk support, from ad-hoc reactive services to longer-termed operational support. Companies are also finding it increasing expensive and difficult to identify, hire, train and retain highly qualified technical resources, and furthermore often experience a high turnover of IT personnel, or find difficulty in keeping abreast of technology changes.
Project management
Technology consulting, evaluation, assesment and selection
Solution architecture, design and implementation
Migration, customization and maintenance
Verification
Continuous support
Configuration and change management
Service level management
Security infrastructure
Hyper-Convergence 3.0
Governance, audit, and risk management
Specialized system integration areas:
Asset Management
Big data operational intelligence
Cloud services
High-end storage
Mobility
Network services
SOA
As organizations tread along the path to business growth, they are constantly confronted with challenges due to changing business environments and complex technologies. In order to achieve their business goals, it is a must for organizations to optimize their IT strategy, architecture, and technologies, and seamlessly integrate them together to produce high performance results.
With deep understanding of the complexities of the IT environments, Imperium Solutions can help clients carve out an effective strategy aligned with business objectives, deploy and integrate customer selected technologies to deliver an IT solution that meets the their stated business and IT objectives. These services are designed and performed by qualified Imperium technology consultants and systems engineers certified in the relevant competency disciplines. The methodologies employed incorporate best-of-breed industry practices and are reflective of the collective expertise and experience acquired by the Imperium corps of engineers from numerous projects undertaken through the years.
Accelerate your implementation and minimize risk by taking advantage of Imperium’s services. Imperium ensures its customers a successful deployment of solutions across IT infrastructure and gets it right the first time. Imperium aims to deliver highest levels of efficiency, manageability, and agility for all your IT services, from the desktop to the datacenter to the cloud.
In an increasingly competitive economy, focus on core competence is becoming a necessity. Viewed as a support function until recently, IT is becoming essential to the smooth and efficient functioning of the organization, whether in manufacturing, trading or services. In both international and domestic environments, forward-looking corporations are seeking to outsourcing their IT functions. This allows the user organization to focus on what they do best, while allowing IT companies to provide the entire gamut of IT management. We have successfully provided such complete solutions to many esteemed customers. This has enabled these organizations to allow their management to focus on growth, profitability and efficiency, while leaving the task of efficiently managing IT functions to Imperium Solutions.
Our managed services program inclusive of Managed Services Infrastructure, Symantec Solutions and Helpdesk. These program is a series of customizable service plans incorporating:
